Returns Policy

Last update: 1 October 2020
Returns

All returns must be within 15 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

Return process

To return an item, please email sales@focussa.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Focus Stationery and Office Supplies
12 Gordon Road
BERTRAMS
2094

Refunds

After receiving your return and inspecting the condition of your item, we will process your return/exchange/return or exchange. Please allow at least 7 seven days to process returns from the receipt of your item to process your [return/exchange/return or exchange]. Refunds may take 7 working days to appear on your account, depending on your bank. We will notify you by email when your return has been processed.

Exceptions 

Any items correctly supplied
Any items damaged during client installation

Please Note

  • A 20% handling fee will be charged for all returns in excess of R350-00
  • Sale items are FINAL SALE and cannot be returned.
  • Please note, you will be responsible for all return shipping charges.
    We strongly recommend that you use a trackable method to mail your return.

Questions

If you have any questions concerning our return policy, please contact us at:

011 474 4657
sales@focussa.co.za